Refund policy
Return and Refund Policy
Dear valued customer,
At Pinnacle Shop, our goal is to ensure your complete satisfaction with every purchase. In the unlikely event that you are not satisfied with your item, we offer a 7-day return policy from the date of delivery. We respect your decision to return the item and kindly request that you contact Tammy at sales@pinnacleshop.co.za before returning it to our office at 451 Bergvlei Road, Wadeville, Germiston.
To ensure that your return is accepted, we kindly ask that you return the item in its original condition, including all manuals, tags, stickers, and extras supplied with the product. Please ensure that the original packaging is not damaged, and any damage to the outer carton or box will result in your return being rejected. Additionally, please include your original invoice or a copy of it, as well as a Bank confirmation letter confirming your banking details. Please note that our accounts department will reject any claims without these two documents.
Upon receipt of your return, we will inspect the item to ensure it meets our return policy guidelines. Please note that we do not accept returns on sale items or gift cards, and we do not accept returns on welding accessories and consumables, including torches outside of the 7-day grace period. Only electronic items or components, such as welding machines and air compressors, carry a 12-month warranty.
If you wish to exchange your item, please return the original item, and once we have accepted the return, we will initiate an exchange for the new item. Please note that there are no refunds, and all sales are final. If you return your purchase, you may be granted an exchange for in-store credit, provided that the manager agrees, and all items returned for exchange follow the above protocol.
Please allow us 5 workdays to inspect the item that is returned for us to verify the condition of the item.
PLEASE NOTE: Exchange / Refunds will incur a 10% Handling Fee.
We encourage you to inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.
Should you have any further questions about our shipping policy or returns process, please do not hesitate to contact us at sales@pinnacleshop.co.za or 079 380 7162 (WhatsApp available). Thank you for choosing PinnacleShop, and we hope to continue serving you in the future.
Welding Machine & equipment repair policy
Please take note that the following terms apply to all requests for repair or quotation of welding machines and related equipment, including repairs carried out under warranty:
1. Warranty repair:
• No warranty repair will be carried out without the original invoice (or a true copy there of) being presented to Pinnacle as and when requested by Pinnacle.
• Retailers shall provide to Pinnacle a copy of their invoice to the customer, which invoice shall reflect the relevant serial number(s) of the item(s) that form part of the warranty.
• For the avoidance of doubt, Pinnacle shall have no obligation to carry out any warranty repair without the aforesaid documents being provided.
• The Technical Manager is the only individual authorised to approve a warranty repair.
• Welding machines and related equipment lacking a serial number, or a valid serial number, as the case may be, shall not be eligible for warranty coverage, and Pinnacle will have no obligation to perform any repairs on any such machines and/or equipment.
2. Warranty Limitations:
• Repairs during the warranty period shall only be carried out in respect of factory faults. For the avoidance of doubt, any repairs that relate to anything other than factory faults shall not be considered as warranty repairs, and non-warranty repairs will be for the Customer’s account.
• Any repairs or related work that is carried out by an unauthorised service facility, on a
Pinnacle product or machine, shall render the warranty in respect of that product/machine void, and Pinnacle will have no obligation to repair any such product/machine even if the product/machine is still within the warranty period.
• Pinnacle’s liability during the warranty period shall, in all cases, never exceed the cost of correcting the defect of the Pinnacle product/machine.
• Pinnacle shall not be held liable for any damages (whether incidental, consequential or otherwise, including for loss of business, loss of profit, liquidated damages, etc.) caused by the factory fault or the time required to correct the fault.
• Pinnacle shall have no obligation to carry out any warranty repairs where, in the Technical Manager’s opinion, the product/machine has NOT been properly maintained and/or has been abused.
• Ancillary equipment including welding torches, cabling, flow meters, etc. shall not be included in the warranty, and Pinnacle shall have no obligation to carry out any repairs in respect of any such ancillary equipment even if the product/machine is still within the warranty period.
• Welding and electrical terminals that are, in the Technical Manager’s opinion, burnt due to a loose connection, shall not be covered by the warranty.
• Any modifications to products/machines (whether mechanical, electrical, electronical or otherwise) shall render the warranty immediately void.
3. Quotations for repair of equipment:
• Pinnacle will endeavour to issue quotations (for the repair of products/machines) to Customers within five (5) working days of receipt of the said products/machines at the Pinnacle workshop. All quotations are valid for a period of 14 calendar days from the date stated on the quotation.
• Any transport costs will be for the Customer’s account.
• A decline charge of R500 (ex-Vat) will be levied to the Customer in the event that a quotation is not accepted by the Customer.
• Pinnacle will be entitled to sell any products, machines, or equipment, to defray costs if:
- The machine, product or equipment is not collected by the Customer within 14 days of the quotation being declined;
- The Customer fails to pay the aforesaid decline charge within 14 days of the quotation being declined.
• For the avoidance of doubt, a quotation will be considered as declined in the event that the Customer does not expressly indicate to Pinnacle (in writing), within 14 days of the date stated on the quotation, that it accepts the quotation.
• In relation to accepted quotations, upon completion of the necessary repair work, the product, equipment, or machine that is the subject of the repair will only be released to the Customer when the amount due in respect of that repair has been paid to Pinnacle in full.
• In the event that thirty (30) days have lapsed from the date of the repair invoice issued to the Customer, and the invoiced amount has not been paid to Pinnacle, then Pinnacle will be entitled to sell any machines, products or equipment to defray the costs of the repair.
• Any costs that are invoiced to the Customer in relation to products, equipment or machines repaired by Pinnacle, must be paid in full before any repaired items can be collected by the Customer.
4. Transport cost:
• All products, equipment and machinery are sold with a Carry-in Warranty, i.e. it is the Customer’s responsibility to arrange for the transportation of any such products, equipment and machinery both to and from Pinnacle’s workshop. For the avoidance of doubt, all transportation costs are entirely for the Customer’s own account.
Best Regards
Pinnacle Welding & Safety Management